What is going on with the letter system

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  • Question
  • Updated 1 year ago
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Stephen

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  • sad

Posted 1 year ago

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KristenH, Champion

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What kind of trouble are you having Stephen?
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Sarah, Sponsor and Donor Relations, Social Media

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Yes, Stephen, are you having trouble with letters right now? How can we help?
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Stephen

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It said I have 21 letters sent or received to my sponsor children but it doesn't show them all
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Shannon Massey, Employee

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Hi Stephen! I am so sorry you are having issues with these letters. I may need a little more information in order to assist you. Are you looking at the letters online or on the app? Are they physical letters or letters written online? Are the ones missing to select kiddos or just randomly? Are you seeing an error message? Have you tried logging out and then back in? How long has this been going on? Thank you so much for getting back with us, this will hopefully help us assist you a bit better! :)
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Stephen

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I am looking at them online
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Stephen

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Yes I have tried that and it shows the same thing
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Christina, Employee

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Stephen, I'm so sorry that you're not able to view your children's letters :(. Is this issue happening when you attempt to view both of your children's conversations or only one child's? Specifically, what are you seeing, and what error message are you receiving? Is it possible for you to please send us a screenshot of what you're seeing please? You may either attach it to your next message here, or you are welcome to send it via email to socialmedia@compassion.com. Thank you for helping us assist you! 

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