when can we expect a letter?

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: old posts

It has been very close to a year since we have heard from two of our sponsored children and we have never heard from the third child we began sponsoring in May of 2016. We would like to hear from them and to know they are doing well, when can we expect a letter?
Photo of Bob & Susan Wilson

Bob & Susan Wilson

  • 1 Post
  • 0 Reply Likes
  • concerned

Posted 3 years ago

  • 1
Photo of Sarah

Sarah, Official Rep

  • 5247 Posts
  • 1138 Reply Likes
Hi Bob and Susan! I am so sorry that you have not heard from these children either at all or in a long time! I noticed that you have your correspondence preferences set to receiving the physical letters from your children instead of the printed copies of them. When we first transferred over to the new letter system last year, there were several major issues that hindered our ability to send the physical letters to sponsors. With the newest release of our system changes, we have begun sending those physical letters out. You should expect to see them start arriving again soon. In the meantime, I want to encourage you that your children have each written several letters that you can access by logging into your online account. Once you log in, click on "Write My Child" on the left side of the screen. Then click on "My Letters" and you will be able to view the letters from each of your children there! If you have any trouble viewing them online, please let me know!

This conversation is no longer open for comments or replies.