when do letters show up online

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My family sponsors three children. For letter writing purposes, my son writes to Daniel and my daughter writes to Abril. We wrote letters to all three children several weeks ago. I am seeing the letters to Daniel and David show up on my online account, but it says there has been no recent letter sent too Abril. My six year old worked a long time to compose a letter, and she included pictures and coloring pages for Abril. I am wondering where that letter and pictures have gone. Please help!
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maryann

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Posted 11 months ago

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Sarah, Official Rep

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Hello Maryann! I am so sorry that the letter to Abril has not shown up online. Was this a letter you sent online or did you send them through the mail? Can you also provide me with your sponsor number so that I can find your account and help you further?
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maryann

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This letter was sent in the mail. My daughter’s sponsor number is 07866113.
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Shannon Massey, Employee

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Hi Maryann, 
Did you send all three of these letters together in the same package? Could you possibly provide us your sponsor number for Daniel? I am wondering if some how we scanned all three letters onto his account on accident and I would like to take a look. Thank you so much! 
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maryann

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The letters were sent in different envelopes. Daniel’s and Abril’s were sent out the same day, though. Daniel’s letter from my son has been scanned in online, so I am assuming it is in the process of getting to him. The sponsor number is 07866117. It says it was 23 days ago. David’s letter was sent a little while later, but it has also already been scanned in online. That sponsor number is 00817664. I know it takes a long time for letters to get to the children, but I am just hoping Abril’s letter hasn’t been lost somewhere. My daughter took a long time writing the letter and picking out pictures to send to Abril. Hopefully it is all still “in process!”
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Shannon Massey, Employee

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Hi Maryann, 
I am so thankful to let you know that this letter to Abril was scanned in today and is now in progress. You should be able to see it online now as well. :) 

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