When was the last date our donnor funds were transfered to India?

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Funds to India
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nancy

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Posted 2 years ago

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Susan, Sponsor and Donor Relations, Social Media

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Nancy, we were last able to send funds in April 2016. We have been holding these funds in hopes that the situation will eventually improve and we will be able to send them. Now we know that may not be possible. I saw you posted elsewhere on this page as well. Please let us know what you would like to do with any extra funds that you have sent and how you would like to handle your sponsorship. 
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nancy

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Susan, I see the problem I posted was deleted.   Did I get charged 152  Dollars ?  I am still not able to cancel my account or remove my Credit Info.  My card was not  supposed to be charged and  I was not able to speak to representative about my account with India.  May I have an extension to talk with a customer service rep about the double unauthorized pending charge.  This is important that money is not withdrawn from my account.  I have been waiting days and now your phone system does not work either.
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nancy

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waiting over 2 weeks for my refund
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nancy

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I was told you are unableto to issue refunds to my card because of  your "UNIQUE" situation what???  If you can process payments you can process refunds. No patience for your "system upgrades""  been going on for a year...
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nancy

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Please.., Refund my 2016 Donations ASAP !!!!
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nancy

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PS never received personal extension
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Susan, Sponsor and Donor Relations, Social Media

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Nancy, you left a message for me on my work phone and I received it. However, I will resend my email with my extension to be sure you got it. On the 18th, I submitted the refund for $104 to be sent to you by check. It looks like Pat had attempted to explain that due to the system upgrades the check may be delayed but it will be sent ASAP. I am so sorry for the delays and confusion. Please do call me if you have any further questions or concerns. I am happy to speak with you.
(Edited)
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nancy

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It is now several months and have still not received my refund. Any idea when I will receive this? Most buisnesses can process a refund in 72 hours.
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Sarah, Sponsor and Donor Relations, Social Media

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Nancy, I am working on figuring out what is going on with this refund for you.
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nancy

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Also why are the financials on Charity Navigator for Compassion so outdated?
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Susan, Sponsor and Donor Relations, Social Media

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Nancy, our fiscal year ends June 30 every year. This means that right now we are in the middle of the 2016 fiscal year. This is also why Charity Navigator's current rating is for the "2015 Fiscal Year" which ran from July 1, 2015 to June 30, 2016. The 2016 financials haven't come out yet because the year is not over yet. 
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nancy

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Still waiting for my refund over 2 months now. Well over 2 months since my first request.
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Christina, Employee

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Nancy, I sincerely apologize for this delay. We are looking into your refund, and we will follow up with you early next week. Thank you for your grace and patience!
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Stephen

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I am sorry Nancy that you are having a problem with getting your refund
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Susan, Sponsor and Donor Relations, Social Media

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Nancy, as I have said elsewhere, there is some confusion on what you are actually wanting with your refund. Please clarify for us and we will make sure it gets done for you. Thanks!
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Stephen

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It could have gotten lost in the mail by the post office or something please be patient and understanding and allow Grace and forgiveness to the workers of compassion

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