Hello Guadalupe, I am sorry to hear that you have not received the information for your Compassion account. You should have received a welcome packet in the mail with this information a few weeks after beginning your sponsorship. I would be happy to have this mailed for you. Would you please provide your sponsored child's number, so that I may locate your account. Regrettably, I was unable to locate an account with your email address. Thank you for your assistance.