When will "MY LETTERS" link be fixed?

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Since January 2017, I was not able to open any of my children's letters when the letter arrived to my Compassion account. I had to request Compassion social media to email me the copy of letters. I thought this was everyone's problem, but it seems like other sponsors are able to open their sponsor children's letters. Could I know when this will be fixed? It seems like I have several letters coming from my children and I am a little frustrated to email Compassion every time I have a new letter as I need to wait a couple of days to get the letters. I also hope I can open all the previous letters that I have received from my children!
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Jenny Kim

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Posted 2 years ago

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Susan, Sponsor and Donor Relations, Social Media

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Jenny, I am so sorry for the ongoing issues with your letters online. This is an intermittent problem that we are working hard to fix. You are right that not every sponsor has this issue but a good number do and we are working to fix that just as soon as possible. Thank you so much for your patience.
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Jenny Kim

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When I logged into my account, I saw 2 letters dated today in a green bar(4/1/2017). One from Wogayehu and one from Raymond. So, I thought I got a new letter from them, however, those letters are the previous letters that I have already read. What is going on?!
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Susan, Sponsor and Donor Relations, Social Media

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Jenny, I am very sorry for these errors. On my end I do not see any letters dated April 1st or April 5th. I do see two letters dated April 4th and one dated March 23rd that have errors on them. These letters are from Wogayehu, Yohanis, and Matampash. I am sending these letters to our tech department to correct for you.
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Jenny Kim

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I am sorry I made a mistake. I see two letters that is dated 4/5/2017. One from Wogayehu and one from Raymond. However, I have already read these letters. One that is dated on 4/5/2017 from Wogayhehu is actually 2/20/2017 letter and one that is dated 4/5/2017 from Raymond is 11/28/2016 letter. It would be good if these dates are all fixed. I really thought I got 2 letters from them yesterday. Also, I still cannot open 1/20/207 letter from Wogayehu in my account although I got this letter emailed before. Same as 1/24/2017 from Yohanis I cannot open. Are these being fixed now?
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Susan, Sponsor and Donor Relations, Social Media

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Jenny, the issues you are mentioning in your last post are issues with our online system and the way it is showing incorrect data. We have been working on fixing these issues. 

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