When will my newly sponsored child show up on MyCompassion account?

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I sponsored my first child on October 30, 2017 and was told that the child should show-up in MyCompassion account within a day. 

It is now October 31, 2017 and the child is not showing up when I login to my account. 

Can you give me an estimated time as to when I should expect to see this? 

Thank you!
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Brittany Thiessen

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Posted 1 year ago

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Sarah Heacock Schreffler

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They are now saying show up within a day?  That's,,, fast. I have had one show up that fast in the past. (even over the weekend) But another one took about 10 days to show up (And I was getting pretty anxious) I forget about the last one.
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Susan, Sponsor and Donor Relations, Social Media

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Hi Brittany! While it typically takes 24 hours, it can take longer if the sponsorship did not go through our happy path of processing. May I please have the child number or name for the child that you signed up to sponsor? I'd like to research this further for you and just make sure everything is alright.
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Sarah, Sponsor and Donor Relations, Social Media

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Brittany, it does look like Jasmin is in process of being sponsored when I search for her, but can you tell me what your sponsor number is so that I can make sure she is being set up on your account?
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Brittany Thiessen

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If my sponsorship didn't go through the fast way, is it still possible to send a letter to the child while waiting for it to be processed? If so, how would I go about doing that?
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Brittany Thiessen

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My sponsor number is 8-10777-873. Thank you for looking into that. 
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Brittany! By the sponsor number you gave me, it looks like you don't live in the United States or sponsor through our USA office. Do you live in Canada? This forum is connected to the USA office and we don't actually have access to view sponsor accounts through other partner countries. The office in Canada will be able to help you in making sure Jasmin is placed on your account though :). You can contact them by email at info@compassion.ca.
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Brittany Thiessen

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Oh yes, I do live in Canada. Thank you very much. 

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