When will my sponsored child appear in my account?

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I became a sponsor in early April but my sponsored child is still not showing up in my account. My April and May payments have both been processed though so is it just a matter of waiting until the sponsorship is fully processed on your end?
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Mary Crowley

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Posted 3 years ago

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Christina, Employee

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Hi Mary! I am deeply sorry for the delay with your sweet Alisson from Ecuador showing up on your account. I completely understand your eagerness to begin your sponsorship relationship with your girl :). Regrettably, our processing team is experiencing a large backlog which is causing a significant delay in processing new sponsorship. Therefore it may take another couple of weeks for sweet Alisson to appear on your account. Please rest assured that Alisson is indeed your child, and our processing team is working diligently to take care of your sponsorship as soon as possible. In the meantime, you are certainly welcome to send physical letters to Alisson :). Please make sure to put her name and child number (EC018000383) and your sponsor number (07664353) at the top of each letter :). Thank you so much for choosing to bless Alisson with your love and support! Have a blessed day!

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