When will my child's information be updated?

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I know that pictures of our sponsored children are updated every two years or so. Is their information updated then too?
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Shaina Moats

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Posted 8 years ago

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Shaina Moats

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Great question! Yes, pictures and information are updated at the same time. They make up what we call a Case Study. Your child's case study includes their picture and all the information we have about them. Their case study is updated every 18-24 months.
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Steph Paxton

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Is there any way of knowing when we will get an updated "case study" of a sponsored child? I am just really looking forward to more pictures of my sponsored children!
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Shaina Moats

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Yes! Log in to your account on www.compassion.com and click "My Sponsorships." Under Child Information, there will be a line for when their information was last updated. You can expect to receive updated information and picture 18-24 months after this date.
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Steph Paxton

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ok! thanks for the reply!
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Emily

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Hello, I looked at the date of my correspondents child's last info. update. It says it was last updated in 2010. Is there a reason it is taking so long? Thank you
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Shaina Moats

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Your child's information is updated every two years. You should receive new information sometime this year.
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Emily

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Thank you!
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Rachel Lewis

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Hi! I have been sponsoring a child for a little over a year. My question is do you get an updated picture or do you keep the old one. Also when i got his report card it had a different first name but the same last name, is that just a different translation? Thanks!

This reply was created from a merged topic originally titled
Pictures.
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Shaina Moats

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Without seeing the report card, I'm not sure what it means. However, I suggest you ask in your next letter. Your should address your letters the same way your child signs their letters.
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tomboykimi

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I dont know much, but I can tell you what I know. Compassion updates the child photo and info every 2 years. And how you can find out when the next update will be, you can look on your account, and if you look on your child's info it will say the date of when it was last updated. And you can add 2 years and that is the general estimated date of the new info. And I read somewhere (i could be wrong) that when a child is registered to CI they go by what the Parents say and at times, it could be wrong since most parents cant read or write so they just say it phonetically. And it could be changed through the school system depending on if the parent finally discovered the actual spelling of the child. :)

I hope i helped in the best way I could. But if this didnt help, i would suggest calling CI and they will be able to help you.
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travsarah24

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It's been two years since my sponsored child's information has been updated. How can I get more recent information on her? I would like to know if anything has changed in her family or within her environment.

This reply was created from a merged topic originally titled
Information for sponsored child updated.
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Shaina Moats

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If it's been 24 months since your child's information was updated, please contact us. We will contact our field office and ask for updated information.
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Diana Conrad

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How often do my children's photo's change?

This reply was created from a merged topic originally titled
Photos.
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Erin Otto Fraasman

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How often can you update profile for the child I am sponsoring?? The last update was in 2011.

This reply was created from a merged topic originally titled
Update.
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Sandy

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After reading this stream, I went & looked to see the dates my sponsored childrens' case studies were updated. I realize there are a LOT of children for Compassion to update, but it still seems two years is a long time to wait to see a new photo. Kids change so quickly. One of my sponsored children had a new photo show up online in July (haven't gotten hard copy yet) and I thought it was the wrong child because she looked nothing like the child I thought I'd sponsored. I had to do a side-by-side comparison of the old photo with the new to be sure. Is it possible for Compassion to do an annual update?
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Lizzie, Champion

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I wish that Compassion did updates more frequently. It would be so much work though, that I understand why they do it every 2 years. If your child looks way different, look and compare their smile, ears and nose. If they don't look the same, you can contact Compassion to make sure the pictures did not get mixed up.
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Shaina Moats

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Hey Sandy! I know it can be difficult to wait two years to receive an update on your child. Regrettably, we just don't have the staff or resources available to change the updates to yearly. Although it seems like it could be simple to change the timing, it's a very large task to coordinate that for over one million children and the additional workload associated with that.
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Sandy

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Thanks Shaina. That's what I figured. I can't even comprehend the enormity of a task like that. And if the sponsorship fees had to go up as a result, I'd have to stop supporting one of my kids & I don't want that! I think when I sponsored my child she was already almost two yrs older than the photo online so she may have been just 4, and now she is 6, almost 7. I did get a photo that was sent after she got her birthday gift last year. I used that photo to compare with the updated case study photo & the photo is correct. Hoping some of my other sponsored children are at centers that can send photos occasionally after receiving a child or family gift. I agree with everyone that the photos make you feel more connected to the "real" child we are supporting.
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Steph Paxton

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I know that taking the child's picture can be a tricky process, especially when there are so many kids, however I do agree with Sand that annual updated photos would be very nice. I feel so much more connected with my kids when I receive photos of them.
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Emily

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I would love if I could get yearly updates! it makes me feel closer to the child when I have a current picture.
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Jessica

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I totally agree yearly updates would be totally amazing! Also I have a question.. so my child's birthday has gone by twice since I started sponsoring her, and both times I sent her a present. Aren't I supposed to receive some kind of info on what her presents were and pictures or something? If so, I never received such things....so yeah..
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Steph Paxton

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Jessica-I'm assuming you mean that you sent her a monetary gift? Usually a thank you letter is sent within 6 months of receiving a monetary gift, sometimes sooner. If it is any longer than six months you should contact Compassion for an inquiry. Because it is strange you never heard back!
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Irene Ballas

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We understand Compassion's problems with these issues and we do want donations to be used efficiently. However, we receive very little feedback from Compassion about our child or how our extra donations are used. Also, the letters from our child do not sound like they come from a boy of his age. Our questions are not answered and we learn little about his life. They are so impersonal and he mostly blesses us for sponsoring him. For awhile, this situation improved but recently his letters are once again following the old format. We believe this may have much to do with the translator. This is not a criticism of the translator because we appreciate anyone taking on this task and understand the difficulties involved. Our final concern is for those sponsors who do not have computor access.
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Shaina Moats

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Hi Irene! I'm sorry you're not satisfied with your child's letters. I encourage you to check out this thread that talks further about this: http://support.compassion.com/compass...

May I ask why you are concerned for sponsors who do not have internet access? We provide all materials to sponsors through mail if they are unable to receive emails.
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Irene Ballas

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We have received photos of our child amost every year, since we began sponsoring him in 04/2005. The first two years some information about our child accompanied the photos. We received "profiles" in 2007 & 2011. In each "profile" most of the information was about his community and project (our child had moved), and his country. However, on all of our photos since 2008 was the statement "If you would like to learn more information about your sponsored child, then vist compassion.com and log in to "My Account". This is how we have learned the most about our child. We are sorry, if we wrongly assumed that those without internet access did not receive more written information about their child from Compassion than those with internet access. Peace.
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Kimberly Warren

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My child, Brayan, had his photo updated a few weeks ago but the information has yet to be updated. I know that most of it will be repeated information i already know from his letters, but I just wanted to know when i could expect the information to update as well?

This reply was created from a merged topic originally titled
When will my child's information be updated?.
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Kimberly Warren

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So.. from reading the other comments (before this was merged) I should wait 2 months before being concerned as to why his information hasn't updated?
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Shaina Moats

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It hopefully won't take that long. However, you shouldn't worry, your child's information will be updated... it's just a matter of us receiving and processing it.
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Kimberly Warren

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I know the picture was updated a month ago.
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Dave Egerton

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I was reading in the booklets i received for Compassion Sunday and I notice it mentioned that each sponsor will receive "periodic updates about the child's progress and newsletters about situations in your child's country...", but we have yet to receive any. When will we recieve these?

This reply was created from a merged topic originally titled
Updates and newsletters.
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Dave Egerton

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We still have not received any updates, newsletters and it is still the same photo. We received a letter from Honey Academia and they told us about an earthquake and how scary it was. That would have been a good thing for Compassion to update us on.
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Shaina Moats

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Dave, please contact us by phone or email so we can look at your specific account.
If your child is affected by any crisis, we do contact you either by letter or phone to give you the details we have. It's possible your child witnessed an earthquake, but they or their family were not harmed in any way.

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