Where are all these fees coming from?

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  • Problem
  • Updated 2 weeks ago
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I am not sure why I am being charged $114 when I missed one months support. I had enough money for the monthly pay, but not the Christmas gift. Compassion charged me one insufficient funds fee of $30 and tried to take a second. So, a total of more than $50 was taken which should have covered my monthly gift. Now, they are saying that I owe $114, on top of the Christmas gift of $25. I am unsure of where all these fees are coming from?
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Anne Marie Christensen

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  • confused and kind of frustrated

Posted 2 weeks ago

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Sierra, Employee

  • 104 Posts
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Hello Anne, I am so sorry for all of these unknown fees. We would be happy to help you, as well as offer a refund if needed. In order to get your account pulled up, would you please provide your sponsor number? I couldn't find an account associated with your email address. As soon as we get that information from you, we would be glad to do some research on your account.