Where are Gift Photos?

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Hi,

Please can you tell us if/when we might receive a photo of our other three children with their gifts and some kind of note acknowledging the receipt of the gifts and what they were used to buy?

My husband and I are #07160500 . We sponsor four children: Harouna (BF031600279), Joan (UG081600345), Keyla (HA066905109), and Sterson (HA075000415).  We began sponsoring these four 7/31 and 8/1.  In August, we sent each a family gift, and we sent Joan her birthday gift. In September, we sent each a family gift, and we sent Harouna his birthday gift. We sent Keyla her birthday gift just last month; we know it's way too early to expect anything about that.

We received introductory letters from Joan (9/29), Keyla (10/6), and Sterson (10/11).  This thrilled us!!! Then, in December, we received two letters from Harouna, an introductory letter on 12/14 and a letter and photo on 12/23, thanking us for a gift or gifts.  Finding out what his family had been able to purchase and seeing his photo with new clothes on, surrounded by the food they'd bought, gave us immense pleasure and satisfaction that we made the right decision to sponsor through CI.  While our certainty about CI and commitment to our sponsored children have in no way diminished, we're truly looking forward to hearing something back from the others about what they were able to get with the extra money we sent and to getting photos of the children with their gifts.

I know there's a time lag, and I understand it's not as easy in some countries to get photos, especially given the recent hurricane in Haiti that, thank the Lord, spared our two children and their families who live there.  I understand about the software issues, grateful for software that enables us to track letters and gifts and even re-read letters.  Having gone through many software conversions in my life, I totally understand the trials and patiently await the rewards. No complaints.  But if you could let us know when we might expect some acknowledgement of our gifts, we'd appreciate it very much.  We'd like to know what we, with your help, were able to accomplish for these precious ones. Getting the acknowledgment and photo from Harouna was such a joy for us, we're eager for more of the same! 

Thank you for understanding and for taking time to reply.  We truly appreciate your hard work and diligence to make all this possible for us and for the children.
--Kathleen
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Mitchel and Kathleen

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Posted 2 years ago

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Sarah, Sponsor and Donor Relations, Social Media

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Hi Mitchel and Kathleen! Thank you so much for checking into this with us and for sharing the excitement you have in sponsoring these four sweet children :). I'm so glad that you received letters from Harouna detailing what his family was able to purchase with your generous gifts! His actually processed rather fast, as we give the child and staff up to six months to get that letter written and processed (photos included). After six months, we are able to send inquiries to see what may be causing the hold up in those letters. The good news is that I checked on each child and saw that they have all written thank you letters for large gifts, and the letters should be processed and placed on your account soon. I am not able to start sending inquiries until six months exactly. I would be happy to send inquiries for you on February 8th if you'd like me to. It might help them get the process done more quickly, but it does make me excited to see that they have at least been written and should be at the country offices to be processed by now! You are such a blessing, and we enjoy partnering with you for these four children!
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Mitchel and Kathleen

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Thank you for looking into this and giving us the good news that our gifts were received and that we can look forward to getting new letters.  We don't need you to do anything further.  We're sure the field offices are doing their best, and there's no need to put any added burden on them to do things faster.  They have an enormous responsibility for many children, not just our dear ones, and we respect that.  If we haven't gotten anything posted to our account in another month, we may ask you to inquire; but for now, you've assured us all is well.  Knowing they and their dear families have received what we sent and are able to have a few things more of whatever they are in need of gives us great joy.  Thank you and all the Compassion team for making it possible for these children and their families to bless us in this way.
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Mitchel and Kathleen

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Hi, Sarah
We still don't see any new letters for us yet. If nothing shows up online for us by April 8, please send inquiries. We are very grateful for your dedication to all the sponsors and children.  Thank you for your time and efforts.  May Abba bless you richly for your service to His little ones.
--Kathleen
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Mitchel and Kathleen

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Just to clarify ... it may be June or July before we find out how her family used the gift money?  We hope they'll let us know what they were able to do with both the August and September gifts since it takes such awhile.  Thank you for sending the inquiry.
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Susan, Sponsor and Donor Relations, Social Media

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Mitchel and Kathleen, it can take between forty-five and seventy days to receive responses from our field offices for specialized cases like this one. Sometimes it takes less than forty-five days but the majority are right around that number, so around six to ten weeks. I sincerely apologize for how long you have had to wait already and that you are having to wait even longer. Regrettably, there is no way to speed up the process. We will notify you just as soon as we hear back. 
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Mitchel and Kathleen

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We got a letter--very disappointing.  It was hasty and impersonal, said nothing at all about any gifts received, and had no photo of her with gifts.  This was very much a let-down when we were anticipating the opportunity to rejoice with her and her family in God's mercies to us and to them.  We're glad to have had thank you letters and photos from the other three children we sponsor, but we really need to know what happened to the $100 family gift we sent in August 2016 and the $100 family gift we sent in September 2016 to Keyla and her family.  We have been very patient.  It's hard to understand, in this technological age when even third world countries have cell phones, why 9 months could go by without a resolution to what should be a routine matter.  Our other child in Haiti sent the thank-you letter and gift.  What's going on with Keyla's project staff to make this normal response such a challenge?

Even without any confirmation that Keyla and her family received our gifts, we sent her a birthday gift in January and another family gift in excess of $100 last month (April).  It's not the "thank you" in itself that we crave, but rather, the relationship with Keyla and her family, the assurance they receive what we sent, and the knowledge of what is important to them, demonstrated by what they get with the gifts, so we can feel like a part of Keyla's life. 

We chose Compassion because of this aspect of relationship and being able to make a difference in the lives of individuals.  We're very pleased with our experience so far with the other three children.  We understand that we need to reach out many times more often than the children will respond, that the blessing is in the giving.  Yet, it's hard to build a relationship with Keyla if there's not a real connection.  We see the gifts as one way we can build a relationship, along with the letters.  We want the bridge to span the gap, not be broken off halfway across, left incomplete.

--Kathleen
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Shannon Massey, Employee

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Hi Kathleen, 

I am so sorry for the confusion! Please know that the latest letters that you received from Keyla were not in response to your gifts that were given. We have a very specific way of indicating to the children when it is time to write a thank you letter, and although she may have wanted to thank you, the stationary that was given to her for these letters were not designed as a thank you. We want you to know that we value your relationship and appreciate the time that you take to invest in your children's lives. I am so sorry that we missed getting the correct stationary to Keyla, and that this process has taken so long. I see that I had sent in an inquiry to make sure that we were able to have Keyla write a thank you letter and get you a picture of what her family used the first gift for. This was sent on April 13th. Typically these do take about 8-10 weeks to be resolved and get a full response letter with picture. I see that our field staff is still working on this response, so I was able to edit the request and ask that both your gift from August and also the one from September be addressed. 

Again, I do apologize for the delay on this response. Additionally, I do want to confirm with you that our records match, as I show that the gift that you gave in August was $75, and the one in September was $100. Please do let us know if your records indicate that the gift given in August was $100. 

Thank you so much for your continued patience as we get this situation resolved for you! 
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Mitchel and Kathleen

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We appreciate all your help, Shannon.  Thank you for keeping us informed and for your efforts to keep the process moving.  You and your team do a great job!
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Grace

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This reply was created from a merged topic originally titled Updated Photo.

Hi! I sent a check to my correspondent child a couple of days ago for her birthday. I would like to know if I will get an updated photo of her that shows what she will buy with the money.
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Sarah, Sponsor and Donor Relations, Social Media

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Grace, your requests are numbers 555-557. Requests don't tend to move too many numbers up over a few short days.
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Grace

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Ok, please remove me from the list for the boy I requested. And I would like the 2 girls to be older, between the age of 10 and 13.
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Sarah, Sponsor and Donor Relations, Social Media

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You got it, Grace!
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Grace

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Hi! I would like to request for my waiting correspondent child in Colombia to be a special needs child. I would also like to know where I am on the waiting list for my correspondent children.
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Susan, Sponsor and Donor Relations, Social Media

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Hi Grace! Regrettably, it is not possible to request special needs correspondent children. This free program does not allow for looking deep into a child's record to find out whether they have special needs. You are welcome to sponsor a special needs child though! Your two requests from May 22 are now at about (I am guessing because I have to manually count and cannot guarantee that my count is correct) 540 and 541 our of 557 total requests right now. 

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