Where do I find my sponsor number to create my account?

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  • Updated 9 months ago
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Need help
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Flora

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Posted 9 months ago

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Leah, Employee

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Hi Flora! I am happy to help. Regrettably, I was unable to locate your sponsor account with the email address provided or your name. Could you please provide me with your sponsored child's number, so that I can find your account for you.
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Flora

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Thank you. I saw that the payment had been made last week but still have no information or contact from Compassion. This is a little disappointing. We really want to sign up and get things started and out there is a child waiting to know someone wants to help them but since we attended the Compassion Project and got our child there has been no information at all. At the project we were told my card would be charged that day and we would be able to register online. That was two weeks ago and nothing has happened. How do I find out if our child has actually been sponsored by us? This is Flora’s Mom. My email is.... Flora gave up her 13th birthday party and gifts to sponsor Stephan Billy but nothing has happened.
(Edited)
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Susan, Sponsor and Donor Relations, Social Media

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Flora, again, we are very sorry for the inconvenience and time that it is taking to get this setup. I also want to apologize for the misinformation. It can take between two to four weeks for sponsorships to be finalized at events because the forms have to be securely transferred to our headquarters, scanned, and shredded. Regrettably, I was unable to locate an account under your name, your daughter's name, or either of your emails. Stephan Billy is also a very common name. If you have the child reference number (ex: BO051601165) or full name of the child, I would be happy to look up the information and set this up for you, or you are welcome to go to www.compassion.com/firstpayment to begin the sponsorship. Please rest assured that during this time your sponsored child has been receiving support through our Unsponsored Children's Fund so he is being taken care of. Thank you for your patience. 
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Flora

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The child’s number is TG80100073. A payment has been made. My account was charged. The child’s name is Stephane Billy Atchambao. Thank you for your help.
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Christina, Employee

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Flora, we are deeply sorry for any inconvenience or frustration this process has caused. I was successfully able to locate your account, and your sponsor number is 08093130. You may use this sponsor number to create your online My Account. However, I do have some sad news. Regrettably, Stephane Billy Atchambao has already been sponsored. I cannot express how sorry I am for this as we do ensure that children are not available when their child packets are at events, and this must have been a mistake on our part. I'm so sorry that your daughter will not be able to sponsor Stephane :(. We have placed another 13 year old boy from Togo on hold for you to consider, and his name is Kevin. Please know that there is absolutely no expectation or obligation to sponsor this boy. However, we will need to hear back from you if you wish to not sponsor him or if you wish to choose a different child to sponsor. Please let us know how we may be of further assistance. 

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