Who am I sponsoring??? Really

  • 1
  • Problem
  • Updated 4 years ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: These are older posts that are now complete.

I have sponsored a child for a year and I never received a letter. And thr information about him online hasn't been updated since 2013. I have no idea about the kid? Can anyone help me? I am considering removing my sponsorship because I feel like I'm not informed enough
Photo of Pam Banks

Pam Banks

  • 3 Posts
  • 2 Reply Likes

Posted 4 years ago

  • 1
Photo of KristenH

KristenH, Champion

  • 1122 Posts
  • 695 Reply Likes
Oh no Pam, that's certainly not right. I'm just another sponsor like you, but I do know that you should have received a first letter within 4 months of sponsoring. Compassion will do an inquiry for you if it's been longer than that, which it sounds like it has been!
Photo and information updates are done every 24 months so that should have happened as well if the info was last updated in 2013. One of the Compassion reps that monitor this forum should be able to help you after the weekend.
I understand why you are concerned, but I will say that I've been a sponsor for years and sponsored and corresponded with many children. At this time I have 12 and I can tell you that they are real! I've had people take packages to some of them and seen pictures of them with items I've sent. I do hope that you'll give Compassion a chance to find out what's going on with your child, although I totally understand your frustration and would probably feel the same if I were in your situation.
~Kristen
Photo of Pam Banks

Pam Banks

  • 3 Posts
  • 2 Reply Likes
Thanks! I'm plan on waiting for a response I jst wondering what happening.
Photo of Susan

Susan

  • 7386 Posts
  • 1591 Reply Likes
Hi Pam! I am so sorry that you have waited so long to hear from Farel in Indonesia. You are completely entitled to know how your sponsored child is doing and where your support is going. It looks like we sent an inquiry for you last month in March and we are still waiting to hear back from Indonesia about how he is doing. It can take up to forty-five days to receive a response to inquiries like this. We will notify you just as soon as we hear back. Farel sent you his first letter in April of 2015, but I am so sorry as it sounds like you never received that letter. :( Either way, you should be receiving letters from him at least every six months and it has been longer than that in your case. I wish you had contacted us sooner because your situation is really abnormal. His information was last updated in October 2014, and as Kristen mentioned, we do full updates every 24 months. You can expect new updated information around October 2016. Please let us know if you have any further questions or concerns or if there is any other way that we can assist you at this time. 
Photo of Pam Banks

Pam Banks

  • 3 Posts
  • 2 Reply Likes
Thanks.. I be waiting... I never recieved a letter in april. I thought maybe it could of gotten lost since I moved out of my parents homeJune of 2015. But I have updated my address so the next one should definitely come directly to met.. thanks. I do I know if he has received any of my letters? I believe I send three thus far
Photo of Emily

Emily

  • 2650 Posts
  • 813 Reply Likes
Hi Pam! Yes, you did send three and rest assured that we have sent your precious letters to him! :) Thank you so much for already writing to Farel so often! Letters mean so much to these children and the hope and truth you speak through your letters boost his confidence and encourage him in a way that sponsorship alone cannot. We received one letter from you on December 3rd, one on December 26th, and one on March 16th. All three letters were sent through our online letter writing tool. 

This conversation is no longer open for comments or replies.