WHY AREN'T APRIL GIFTS SHOWING ON OUR ACCOUNT?

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We gave gifts to our children and their families via credit card on April 11.  Our credit card statement shows the total amount was processed by Compassion on April 12.  But the gifts aren't on our April list of payments, only our monthly sponsorship amounts.  It's a lot of money for us, and we want to know all is well and that the gifts will be received by the children and their families soon, especially the one in Uganda where there is a drought.  We thought we had posted it in time to go out with our regular sponsorship, which is always on the 20th of each month.  The 12th would seem early enough since these are all electronic transactions.  We know it may be June by the time they get the gifts, even if they were processed in April, but if the gifts didn't go to the countries with the sponsorship money, it may be even later.  Along with family and child gifts, we also sent Sterson's July birthday gift because we understand now that it takes so long for everything, even when it's all electronic on our end.  But if the money didn't go out in April, he may not get it even in time for July.   Please look into this for us.  Thank you very much for your help.
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Mitchel and Kathleen

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Posted 2 years ago

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Susan, Sponsor and Donor Relations, Social Media

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Mitchel and Kathleen, regrettably in my new system I am no longer able to see when exactly gifts were dispersed. However, I can see that the payment for the gifts posted your account on April 10, which was before the monthly support in April was withdrawn. We typically send the wires to the countries mid month. This means that your gifts would have been positioned to go out with the next wire and may have even been sent in April. That said, it typically takes at least two months and possibly three depending on how far the center is from the country office. I trust that these gifts will arrive just in time.  
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Mitchel and Kathleen

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Hi, Susan

I can't see our April gifts posted to my account on the Compassion web site under Giving History. 
Why not?
Thank you for the additional information.
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Mitchel and Kathleen. I'm so sorry for the confusion between your Giving History and our internal system. I do see all of the gifts you gave in April in our internal system, but we are aware of an issue that is causing some sponsors to not see their donations under their Giving History when they should be able to. Rest assured that we did indeed process these gifts for you, and they will be delivered to your kiddos in the next few months. I am going to let the department that handles this specific issue know that we need to get this corrected for you. You should see it corrected on your online account soon!
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Mitchel and Kathleen

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Thank you, Sarah.  We appreciate your reply and your help to fix this.  You and your team do a great job!

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