Why can I read my child’s letter?

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I got a letter from my child (on the app) 10 days ago and I’ve not been able to read it. It has an X on it. Why is this?
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Rachel Gochenaur

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Posted 1 year ago

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Sarah Heacock Schreffler

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It is still being processed. You can see the letter on your account before it is released for you to view. Get excited. You've got a letter on the way! (though it can be frustrating too, yes, when it seems to sit there for SOOO long)
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Sarah, Official Rep

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Sarah is correct, Rachel. Once the letter finishes going through the translation process, you will be able to read this letter :).

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