Why did my child disappear with no explanation? What happened to her funds?

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  • Updated 3 months ago
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Edited to Add: My sponsor ID is 07196137

One of my sponsor children, Sandrine, vanished from my online account and from my Compassion mobile app, with no explanation for why she disappeared or where she has gone. I can't access our letters to even provide a child ID to help find her, as those are also gone!

(Please tell me what identifying information is safe / what I am allowed to publically share by posting here. I don't want to assume something is okay, post it, then find out I endangered her by giving too much information.)

She's not old enough to graduate out of the program yet (I think -- else she would've been removed on her last birthday, wouldn't she?). She's old enough to tell me if her family was planning on moving, or if she was getting married -- and she didn't even hint about such things in her letters, so it makes no sense she would move unless her family had to abruptly depart for an emergency reason. Finances to keep her in the program aren't an issue, as I just paid a half-year's worth of fees for her two weeks ago!

Please, after I'm told how to appropriately give identifying information about her, tell me what happened. Even if she unexpectedly moved or had to otherwise drop out, knowing SOMETHING would be better than wondering if she's in a bad spot -- or even dead, since she's in a dangerous area! I also want to know why I wasn't notified of her removal; I had to find out on my own, and it wasn't pleasant to suddenly realize one of my sponsor kids has vanished!

On another, and far-less important note (her health and safety is more important than money) -- if she moved out of range of the organization / program, what happened to the $228 that I paid into her account two weeks ago? I'm looking at my bank account transactions right now, and I can see that it wasn't refunded. Was it sent to another portion of the organization for use? If so, where? Was it given to another child at her local program? What happened to it, and why wasn't I notified of how it was (or is being) handled?

I love my sponsor children and I have zero intention of leaving Compassion International over this issue, especially since I have had zero problems with it until this point. But this event has left me a little shaken -- over both Sandrine's well-being and the silence surrounding her disappearance, and the lack of transparency over what happened to her funds. I need answers.
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EOLS

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Posted 3 months ago

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theresa angeletti

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They open Monday morning. Call them and they will tell you. They give you a call when a child moves or is taken out of the program by the guardian. They probably haven't gotten to you yet since it is the weekend.  Don't worry- call Monday morning at 7 am mountain time: 1-800-336-7676
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Sarah, Sponsor and Donor Relations, Social Media

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EOLS, I am so sorry that you found out about your sponsored child, Sandrine, leaving the program before we were able to contact you. You will be receiving information in the mail in the next few weeks, but I will also provide you with as much information as I can here. Regrettably, Sandrine has left the program due to either she or her caregiver not complying with Compassion policies. This means that either she or her family has chosen not to follow required guidelines. An example of this situation could be the child/ family refusing to write letters, the caregiver not attending required meetings/ trainings, or the child deciding to pursue other options like marriage or employment keeping her from attending the center. I don't have information on exactly what the case was with Sandrine, but I know how difficult it is to lose a child :(. She is doing well and has been healthy. She is hoping to continue serving in her community and earning a degree from university in the future.

Included in the information you'll receive in the mail is a packet on another child to consider sponsoring since Sandine is no longer in the program. This child is Timothy, a six year old boy from Uganda. We send packets on children for consideration because we recognize that most sponsors do want to continue sponsorship with another child when their current child leaves the program. If you do not want to sponsor Timothy, please let us know. Otherwise, Timothy will remain on your account as a new sponsored child after 5 weeks. If you do want to sponsor Timothy, the funds you donated two weeks ago will be put towards his sponsorship. If you do not want to sponsor Timothy, we can either designate that money to one of Compassion's funds to help other children or refund it back to you. Take some time to let all the information sink in and let us know how you would like to proceed. We are happy to help you no matter what you decide.

Again, I am so sorry that Sandine is no longer in the program. Losing a sponsored child is always hard, and I will be praying for you!
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EOLS

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Hi Sarah, I'm sorry for my delayed response. I've been without Internet for a while. Thank you for your reply. At this moment I can't afford another sponsor child (which is why I paid 2 off for 6 months). I don't want to leave Timothy out in the cold either, though. Is there any way the credit for Sandrine can be transferred over to him so he's paid for 6 months? Maybe by then my financial situation will be better.

EDIT: "Paid off" is a poor choice of words. I'm typing on a glitchy mobile though so I'm having ouble yping something better.
(Edited)
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Sarah Heacock Schreffler

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They definitely can. When my oldest sponsored child graduated and had a month left on her "Pay ahead" i just had the social media ladies transfer that balance to another child. (I had previously told them NOT to send me a new child because I had already sponsored the replacement child. I prefer to choose my own.)
(Edited)
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Sarah, Sponsor and Donor Relations, Social Media

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Hi EOLS! Yes, I can absolutely get that amount moved over from Sandrine to Timothy so that he is covered for six months :). Let me know if I can do anything  else to help you!
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Craig Downs

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Yes it is hard when we find out we lost a child, but how about when a child looses its sponsor and never knows why.
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EOLS

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I agree, but that has nothing to do with this issue at hand. Nowhere did I say that I was going to stop sponsoring any of my kids, so please don't insinuate that.
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Craig Downs

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My comment was not directed towards you. It was just a general comment. Sorry if you took it personal.

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