Why did my payments stop being automatically billed

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  • Updated 1 year ago
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When I first started sponsoring, the payments were automatic, however recently they stopped becoming automatic. Why?
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Hannah Tenpas

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  • frustrated

Posted 1 year ago

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Christina, Employee

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Hi Hannah! I'm so sorry for any confusion or inconvenience this has caused. Regrettably, in May your card was void, so your Master Card was may inactive in our systems. Sadly, we were also experiencing an issue with some online My Accounts still showing that their card was active and everything was still good. Please rest assured that I have taken care of this on your account. Unfortunately, if you have attempted to make any donations recently on this card, it will most likely not go through. I'm so sorry for this mistake in our system :(. I encourage you to please update your card information online or by calling us, and you may have your card placed back on the automatic withdraw. Please let us know if you have any additional questions. Have a blessed day!
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Lulu Wipff

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This has happened to me too.  I've been sponsoring my child for over a year now and the monthly payments have always been taken out automatically.  But recently, I looked at my Compassion account online and it hasn't been taken out the past several months like I thought it was.  I can't pay the outstanding balance all at once.  What can I do?
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Sarah, Sponsor and Donor Relations, Social Media

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Lulu, I am so sorry that your donations haven't been pulling out for the last three months. It looks like you had your donations pulling from your bank account. I had the donations stopped and restarted for you today with your August donations pulling out on the 10th of the month. If that donation does not pull out of your account, please let me know so that I can look into the issue further for you. In the meantime, I took care of covering the months that had been missed due to this issue for you. There's no need to make them up.
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Lulu Wipff

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Wow, thank you so much Sarah!  That is amazing! I will make sure to see if it goes through this month!  God bless! :)

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