Why did my pending letters disappear??

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I have written two letters to the child I am sponsoring. Last I checked one was in translation. Now both letters are gone and my History of Communication is 0. Where did they go? Please help.
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RRWard

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Posted 2 years ago

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Sarah, Sponsor and Donor Relations, Social Media

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Hi RRWard! I am so sorry for the confusion about these letters to your child, Kiwanu. I'm seeing three recent letters to him in our system. Two of them are still working through the system, while the other has actually been completed and is ready to be picked up and delivered to Kiwanu. The two that are still going through the system are in different steps right now. One of them is in translation, and the other one needed to be looked at manually after an error. It is now ready to go through translation as well. We are still working to fix the issue where sponsors are not able to see previously written letters on the communication history with their child. As long as you receive confirmation emails after you write a letter, the letter will go through the system :).
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RRWard

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Ok I see. There should only be two. One all pictures (no translation required) and one letter referencing the pictures. Does it take my funds this long to reach him also? How long until he knows he's being sponsored? 
(Edited)
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Amy

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These are great questions! Your regular monthly support is sent electronically to Kiwanu's project at a designated time each month. If you would choose to send him a gift, the gift will take approximately 2-3 months for processing and delivery. Typically, children receive the news that they have a sponsor in about 3-4 weeks after we set up the sponsor's account. Most likely, Kiwanu knows that you are his sponsor! He will be very excited to receive your letter and pictures! 

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