Why do I have a Outstanding balance?

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  • Updated 2 years ago
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Hi, I am wondering why I had an outstanding balance. The last donation form I received in the mail was in January. I had donated to the Christmas program when it was supposed to go to my child. Compassion had said they fixed it and it was going to my child, however it ended up being credited to my account for her sponsorship.  Last I saw i was supposed to have pay 16 dollars to pay this month. Can you please help me? Also, how do i fix getting my donation forms in the mail.
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Bre Boswell

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  • confused

Posted 2 years ago

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Susan, Sponsor and Donor Relations, Social Media

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Hi Bre! I am so sorry for the confusion! Yes, February's support was only supposed to be $16 but then March is $38 again. This comes out to a total of $54. I'm so sorry you haven't been getting the contribution statements. I know we have been going through system upgrades over the last few months which has caused some delays and errors. I am looking into correcting this issue for you and will make sure you receive one this next month. 
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Bre Boswell

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Ok i will pay the 54 online to fix this and thanks for fixing the issue. I will let you know if i am still having issues next month

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