Why do I have an ovedue balance on my account of 76.00? I have set up auto pay and the value is alread paid

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  • Updated 7 months ago
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Fabiana Kawati

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Posted 7 months ago

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Sarah, Sponsor and Donor Relations, Social Media

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Fabiana, I am so sorry for the confusion with your account showing that you are behind. I only see that you had an overdue balance of $38. When added to the April donation, which we have not taken out yet, the amount due would show as $76. The missing donation was actually showing up from February 2016 when we didn't receive a donation for your child. Because it was so long ago, I just took care of waiving that $38 for you today. Your account should now only show $38 due, which will be pulled out automatically.

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