Why do I receive emails about my DR child but NEVER receive anything about child from Mexico.

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Mary

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Posted 1 year ago

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KristenH, Champion

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What kind of emails are you referring to?
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Mary

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A couple of weeks ago, I received an email telling me that my DR child was notified that she had a sponsor. Yesterday, I received an email that read...Step into your sponsored child's world. Pic and info included. But I have never received anything about my other child. Who knows if she even knows she has a sponsor. Can someone check on this?
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Christina, Employee

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Good Morning Mary! I'm so sorry for any concern caused by only receiving emails about Elisa in the Dominican Republic. Please know that your sponsorship of sweet Maria in Mexico is just as valued and important! I'm so sorry that you did not receive an email specifically saying that she was told she is sponsored, but please know that she was most certainly told as soon as possible! You may have received these additional emails about Elisa because she was your first child that you have sponsored with us, and you sponsored her a couple weeks before you sponsored Maria. Please rest assured that you can view all of the same information about Maria through your online My Account under My Sponsorships :). Please let us know if you have any additional questions or concerns, and we would be happy to help you! Welcome to the Compassion family!

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