Why does it say my account is overdue when I have automatic deductions every month to support my compassion child?

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Looking closely at my payment schedule, each month's amount due is there. Why does it say in another place that the account has a balance overdue?
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Shari

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  • confused.

Posted 3 months ago

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Christina, Employee

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Hi Shari! I'm so sorry for any confusion or concern caused by seeing an overdue amount for your sponsorship :(. I would be happy to look into this for you! However, I was not able to locate your account with just your first name or your email address. Will you please provide either your sponsor number, child's number, or the email address associated with your account? If you do not feel comfortable providing this information on a public forum, you are welcome to email us at socialmedia@compassion.com. Thank you! 
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Sarah, Sponsor and Donor Relations, Social Media

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Shari, are you still experiencing this issue? We'd be more than happy to help if you can provide us with any of the information Christina mentioned above.

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