Hi Shari! I'm so sorry for any confusion or concern caused by seeing an overdue amount for your sponsorship :(. I would be happy to look into this for you! However, I was not able to locate your account with just your first name or your email address. Will you please provide either your sponsor number, child's number, or the email address associated with your account? If you do not feel comfortable providing this information on a public forum, you are welcome to email us at firstname.lastname@example.org. Thank you!