Why does it take 3 weeks or more to translate a letter from my sponsor child

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  • Question
  • Updated 1 month ago
  • Answered
Delay in translating a letter from a child
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Eileen Carr

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  • very disappointed

Posted 1 month ago

  • 1
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Mackenzie, Employee

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Hi Eileen, I am really sorry your letter has been delayed in translation. This happens from time to time when our translation office falls behind in translating letters. Your letter should be processed shortly. However, if a letter is ever stuck in translation for 3 months, we can send an inquiry to our translation office to see if something went wrong. If that ever happens, please let us know, and we will be happy to send an inquiry for you!