Why haven't I received anything from my sponsored child yet?

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  • Updated 4 years ago
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I've tried to be patient, but I was told 3-4 months when I sponsored her back in February. The only thing I've received is the child information packet. It's really hard to write a letter every month when there's been nothing to go on but the little information in that packet.
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Carleen Long

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  • frustrated, sad, disappointed

Posted 4 years ago

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KristenH, Champion

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Compassion will do an inquiry for you and find out where you letter is. A lot of letters seem to be backlogged right now with the switch to the new system. It seems quite a few people are waiting on letters. Hopefully once the centers get used to the new system things will move quicker :)
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Carleen Long

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Thank you!!! Is there any way to find out if she has received any of my letters yet?
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KristenH, Champion

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Someone from Compassion should be able to check on that for you too!!!
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Sarah, Official Rep

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Carleen, I am so glad Kristen was able to help answer your questions while we were out of the office over the weekend :). She is amazing! I am sending an inquiry to get a letter from Rizza right away. I am so sorry you haven't heard from her yet, especially when you have been doing such a magnificent job sending encouraging letters to her! By the way, three of the letters you have written have already been given to her! The only one that is currently being processed is the one you wrote at the beginning of July. It is possible we have a letter from Rizza that is just waiting to go through the system. If there is one, my inquiry will make sure her letter gets uploaded to the system and delivered to you as quickly as possible. If she hasn't written a letter yet, the staff will have her write one immediately. It can take between six and eight weeks for us to hear back regarding inquiries, but I can assure you that we will get a letter to you from Rizza :). Thank you so much for bringing this to our attention and for loving on your precious girl so well, even when it hasn't been the most positive experience so far. I'm praying this letter will be very encouraging for you!

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