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My account is showing that there is "an overdue balance"of $76 (???) but my credit card has been billed for the monthly commitment of $38 and the monthly commitment has been paid EACH MONTH on time. Why is Compassion asking for more money?
Teresa and Daniklka, I sincerely apologize for the confusion and frustration that your account balances has caused.
Teresa, I am so sorry as I can see that you have paid every single month and I am honestly not sure why it is showing a month overdue. As a courtesy, I adjusted the month that is showing overdue. October's support should go through as usual tomorrow and all will be well.
Danikka, I show that, regrettably July's support did not go through. This is why it is showing a past due balance. Please let me now if you are showing on your end that July's support was withdrawn from your account.
We have been had a similar issue this month with one of our kids, Willy. We wondered if there was a mistake when my husband and I merged accounts? Also, can you confirm that the Christmas gifts were processed for Rehema and Willy? They showed up on the bank statement, but not our Compassion account. Thanks so much for your help!!! :-)