Why is my account "overdue"?

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Why is my account listed as "overdue" when my funds are automatically deducted from my bank account each month?
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Natalie Giehl

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Posted 1 year ago

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Shannon Massey, Employee

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Hi Natalie, 
I apologize for the confusion! It looks like when your two kiddos from India left the program and you accepted the new kiddos, your account balance was not adjusted for the month the children changed. I have taken care of this for you, and you account is now up to date through last month. Thank you so much for bringing this to our attention!  

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