Why is my account showing an overdue balance, again?

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  • Updated 4 months ago
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For the last several months, my account has been showing an overdue balance. I have automatic payments a set up and my payments are being taken out of my account. So what is going this time?
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William

  • 8 Posts
  • 1 Reply Like
  • sad and frustrated that this keeps happening

Posted 4 months ago

  • 1
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Sarah, Sponsor and Donor Relations, Social Media

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Hi William! I see in your account that there was actually a missed donation of $38 back in October, causing your account to show an overdue balance. If you are able to make up that donation, you are welcome to do so online or I can pull that for you. Otherwise, I would be happy to waive the donation for you so that your account is up to date.
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William

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Hi Sarah,
Thank you. Yes, I can make up that payment, that is not a problem at all. Now that I know where the overdue payment stems from I will go ahead and make it. That still does not explain why there is an overdue payment in the first place. My account is setup for automatic payments and has been long before October. So why was that payment missed? Thank you and have a blessed day.
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Leah, Employee

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Hi William! Regrettably, there was a glitch in our system and it did not pull the contribution in October. This glitch was identified and has been fixed, so this should not happen moving forward. I do apologize for the confusion and the inconvenience. 

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