Why is my account telling me I have an amount due when I am enrolled in auto pay ? And I’ve been paying monthly

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  • Updated 10 months ago
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Michelle Bunay

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Posted 10 months ago

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Shannon Massey, Employee

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Good morning Michelle, 
I am so sorry for the confusion on your account! I do see that we have received all correct payments from you, so this must be a system error. I have removed the balance from account since this error is on our side. Please let us know if this happens again in the future, as I may need to contact our processing department if this problem persists. Thank you for bringing this to our attention! :)
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Bonnie Stinson

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Hi! I am having this same problem. I am enrolled in autopay and my bank statements reflect that I have been paying this so why does it say that I have a balance?

I also need to find out how to cancel my monthly membership since I have recently encountered some financial difficulties.
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Sarah, Sponsor and Donor Relations, Social Media

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Bonnie, I am so sorry that your account is showing that you are behind. During March and April last year, donations for your sponsorship actually weren't pulled which is why your account is still showing behind. I did take care of correcting that in our system since that was about a year ago and your donations have been coming out smoothly since then. I am so sorry that you've been having financial difficulties recently as well! If it would help you continue your sponsorship, Compassion would be willing to cover your support for the months of January through March and also reduce your sponsorship to $19 per month for April through August. Please let me know if this would help or if you still need to cancel.
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Bonnie Stinson

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Thank you for fixing that, I had no idea during March or April of last year that they did not come out. Unfortunately I am a student and need to completely cancel.
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Sarah, Sponsor and Donor Relations, Social Media

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Bonnie, I totally understand and have made your child available for sponsorship again today.

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