Why is my little girl not showing up

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  • Updated 4 weeks ago
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Heather

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Posted 1 month ago

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Sarah Heacock Schreffler

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When did you sponsor her? where (at a church event, concert, Compassion Experience?) where are you looking for her: on the ios App or on a web browser? If your email here is the same as the email you signed up for, the social media ladies may be able to figure out what is going on from that.  But if not, more information is helpful.
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Heather! I am so sorry for the confusion! I found an account for you, but I don't see any active sponsorships on that account at this time. You had chosen to sponsor a little girl in Burkina Faso several years ago but after we did not receive a donation for her, we had to remove her from your account  and place her up for sponsorship again. If you just decided to sponsor a child again  recently at an event, it does take several weeks for us to receive the sponsorship cards back and get them processed. Would you be able to let me know how and when you sponsored this little girl?  Do you know her child ID?
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Heather

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Hi. The other child was on a CC that someone got a hold of or got lost, and the new CC never got transferred. The little girl we have now is Klara Mongong and the number on my paperwork is 08401995. Thank you for your help!
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Heather

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I just found an ID -IDO27700344
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Sarah, Sponsor and Donor Relations, Social Media

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Thanks, Heather! I did find Klara. She was placed on a new account because the name on the sponsorship card was under Richard and not you. To see Klara on that account, you will need to create an online account using your sponsor number, 08401995.