Why is there a picture of another child on my app?

  • 1
  • Question
  • Updated 2 months ago
  • Answered
Photo of Chelsey Sawyer

Chelsey Sawyer

  • 3 Posts
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  • sad not to see my little buddy!

Posted 3 months ago

  • 1
Photo of Sierra

Sierra, Employee

  • 1209 Posts
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Hi Chelsey! Thank you so much for reaching out to us with this issue. I apologize for this; it looks like our Haiti field office uploaded a photo of a different child onto Withme's profile. I have sent them an inquiry, requesting that the incorrect photo be removed and replaced with Withme's correct photo.
Photo of Chelsey Sawyer

Chelsey Sawyer

  • 3 Posts
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Hey! This issue still hasn’t been fixed. What else can I do??
Photo of Christina

Christina, Employee

  • 1377 Posts
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Chelsey, I’m so sorry that there has been a delay in resolving this issue for you. I have looked into this inquiry we sent for you last month, and I do have some updated information for you that may help. The current photo has been sent to the project staff who confirmed the he is not the real child. However, because of the frequent strikes and demonstrations in the project community, it has been very challenging to travel and have internet to submit the appropriate photo. Please rest assured that as soon as an opportunity becomes available, the photo will be corrected. We are very grateful for your understanding and patience as we wait for this to be fixed. Thank you for the love you have for your kiddo! Please know that Withme is safe, and our field staff are doing everything they can to ensure everyone’s safety. Prayers are very much appreciated during this concerning time in Haiti. 
Photo of Chelsey Sawyer

Chelsey Sawyer

  • 3 Posts
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Thank you so much for your reply! I understand. Just wanting to see my little friend’s face :)