Why isn’t my payment being made

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  • Updated 2 years ago
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I have filled out several forms for automatic payment and it is not being reflected in this account. I do not k is why? So far I sent a birthday gift and Christmas. The account information is correct. Please let me k ow what is going on. Thank you
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Chell Sorricelli

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  • Sad and frustrated

Posted 2 years ago

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Christina, Employee

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Chell, I'm so sorry for any confusion or frustration with your automatic donations. Regrettably, it looks like the Visa you had on file did not go through for August 25th, so it was made inactive in our systems. I see that you had the automatic donations set back up using the same Visa card, but it did not go through for September 25th either. Please rest assured that your additional donations did go through, so I'm not sure why your Visa card wasn't working for those two scheduled payments. However, I do now see that you have your automatic monthly sponsorship payments set up with your bank account. It withdrew successfully for the first time on November 10th, and it is set up to withdraw each month on the 10th moving forward. Please let me know if you have any additional questions or concerns. Have a blessed day!

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