Why was my letter cancelled?

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  • Updated 10 months ago
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Hello! A letter I wrote to Dulce (GU048300060) on 12/4 is showing as cancelled on 12/22. Does this mean the letter will not be sent to her?
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Abby

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Posted 10 months ago

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Susan, Sponsor and Donor Relations, Social Media

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Abby, I am so sorry this letter got cancelled. It appears that this was due to an error in our system, because I reviewed your letter and it should have gone through fine. I have asked our technical team to push this through so that your letter can be delivered to Dulce. Again, I sincerely apologize for our error and the delay it has caused on this letter.
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Susan, Sponsor and Donor Relations, Social Media

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Abby, I apologize as my previous comment is actually incorrect. In speaking with our letter department, they informed me that the letter was addressed to one of your other children. For this reason, the translation staff stopped and cancelled this letter. Please re-write the letter and address it to Dulce if you would like it to still be sent. Thank you!

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