Why would a letter my child wrote be cancelled?

  • 1
  • Question
  • Updated 3 weeks ago
  • Answered
Cancelled letter
Photo of Roxanne Papajohn

Roxanne Papajohn

  • 3 Posts
  • 0 Reply Likes

Posted 3 months ago

  • 1
Photo of Sierra

Sierra, Employee

  • 1149 Posts
  • 144 Reply Likes
Hi Roxanne! There is a variety of reasons why a child's letter to you may have been cancelled, but we would be happy to see why your child's letter to you was cancelled. Would you please provide us with your sponsor number? Sadly, I couldn't find an account linked with the email address you provided.
Photo of Michael Lee

Michael Lee

  • 27 Posts
  • 21 Reply Likes
Sierra, could you check to see why the two letters from the twins on my account were cancelled? Thank you.
Photo of Sierra

Sierra, Employee

  • 1149 Posts
  • 144 Reply Likes
Hi Michael! I would be happy to look into that for you. Would you please provide us with the child ID numbers of the kiddos you're wondering about?
Photo of Michael Lee

Michael Lee

  • 27 Posts
  • 21 Reply Likes
PH025100512 & PH025100513  Thank you!
Photo of Sierra

Sierra, Employee

  • 1149 Posts
  • 144 Reply Likes
Thanks for that info, Michael! It looks like these letters were cancelled because neither contained a drawing from your kiddos. They'll just need to add a drawing, and then they should resend those letters to you. :)
Photo of Michael Lee

Michael Lee

  • 27 Posts
  • 21 Reply Likes
Thank you for the update.
Photo of Roxanne Papajohn

Roxanne Papajohn

  • 3 Posts
  • 0 Reply Likes
07821333
(Edited)
Photo of Sierra

Sierra, Employee

  • 1146 Posts
  • 144 Reply Likes
Thank you for that information! I see that Hornella's most recent letter to you is just in translation; it has not been cancelled. If it's showing on the site or on your app with an "x" next to it, that means it's in translation still. :)
Photo of Roxanne Papajohn

Roxanne Papajohn

  • 3 Posts
  • 0 Reply Likes
Ok thank you.
Photo of Sierra

Sierra, Employee

  • 1146 Posts
  • 144 Reply Likes
You're welcome! Please let us know if there's anything else we can do for you.
Photo of Melvin See

Melvin See

  • 4 Posts
  • 0 Reply Likes
Hi Sierra, would you be able to check for me too? I got a letter on 16th Sept, and it is still being marked X and I just checked that the letter is cancelled.

  • Child ID: TH065000551
Photo of Mackenzie

Mackenzie, Employee

  • 46 Posts
  • 5 Reply Likes
Hi Melvin, I am sorry for the confusion! It appears that the letter was canceled because it was missing a photo of Ann's birthday gift, which was supposed to be in the letter. Our team in Thailand have canceled this letter, but will send a new one with the photo attached. 
Photo of Melvin See

Melvin See

  • 4 Posts
  • 0 Reply Likes
Thanks Mackenzie for the reply. Good to know. I've been checking the letter daily to see if it has been translated.
Photo of Christina

Christina, Employee

  • 1368 Posts
  • 301 Reply Likes
Melvin, thank you for your patience! I hope you receive Ann's updated letter soon!