Why would a letter my child wrote be cancelled?

Cancelled letter

Roxanne Papajohn

3 Posts
0 Reply Likes

Posted 4 months ago

4 months ago

Sierra, Employee

1185 Posts
145 Reply Likes

Hi Roxanne! There is a variety of reasons why a child's letter to you may have been cancelled, but we would be happy to see why your child's letter to you was cancelled. Would you please provide us with your sponsor number? Sadly, I couldn't find an account linked with the email address you provided.

Comment

2019-10-25T02:59:35+00:00

Michael Lee

27 Posts
21 Reply Likes

Sierra, could you check to see why the two letters from the twins on my account were cancelled? Thank you.

2019-10-25T19:48:30+00:00

Sierra, Employee

1185 Posts
145 Reply Likes

Hi Michael! I would be happy to look into that for you. Would you please provide us with the child ID numbers of the kiddos you're wondering about?

2019-10-26T00:13:59+00:00

Michael Lee

27 Posts
21 Reply Likes

PH025100512 & PH025100513 Thank you!

2019-10-28T18:39:51+00:00

Sierra, Employee

1185 Posts
145 Reply Likes

Thanks for that info, Michael! It looks like these letters were cancelled because neither contained a drawing from your kiddos. They'll just need to add a drawing, and then they should resend those letters to you. :)

2019-10-29T14:31:47+00:00

Michael Lee

27 Posts
21 Reply Likes

Thank you for the update.

4 months ago

Roxanne Papajohn

3 Posts
0 Reply Likes

07821333

(Edited)

Comment

2019-08-06T21:45:13+00:00

Sierra, Employee

1185 Posts
145 Reply Likes

Thank you for that information! I see that Hornella's most recent letter to you is just in translation; it has not been cancelled. If it's showing on the site or on your app with an "x" next to it, that means it's in translation still. :)

2019-08-06T21:46:06+00:00

Roxanne Papajohn

3 Posts
0 Reply Likes

Ok thank you.

2019-08-06T21:50:50+00:00

Sierra, Employee

1185 Posts
145 Reply Likes

You're welcome! Please let us know if there's anything else we can do for you.

2 months ago

Melvin See

4 Posts
0 Reply Likes

Hi Sierra, would you be able to check for me too? I got a letter on 16th Sept, and it is still being marked X and I just checked that the letter is cancelled.

Child ID: TH065000551

Comment

2019-10-15T18:04:22+00:00

Mackenzie, Employee

61 Posts
9 Reply Likes

Hi Melvin, I am sorry for the confusion! It appears that the letter was canceled because it was missing a photo of Ann's birthday gift, which was supposed to be in the letter. Our team in Thailand have canceled this letter, but will send a new one with the photo attached.