Cancelled letter
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Posted 4 months ago
Sierra, Employee
- 1185 Posts
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Hi Roxanne! There is a variety of reasons why a child's letter to you may have been cancelled, but we would be happy to see why your child's letter to you was cancelled. Would you please provide us with your sponsor number? Sadly, I couldn't find an account linked with the email address you provided.
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07821333
(Edited)
Sierra, Employee
- 1185 Posts
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Thank you for that information! I see that Hornella's most recent letter to you is just in translation; it has not been cancelled. If it's showing on the site or on your app with an "x" next to it, that means it's in translation still. :)
Sierra, Employee
- 1185 Posts
- 145 Reply Likes
You're welcome! Please let us know if there's anything else we can do for you.
- 4 Posts
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Hi Sierra, would you be able to check for me too? I got a letter on 16th Sept, and it is still being marked X and I just checked that the letter is cancelled.
- Child ID: TH065000551
Mackenzie, Employee
- 61 Posts
- 9 Reply Likes
Hi Melvin, I am sorry for the confusion! It appears that the letter was canceled because it was missing a photo of Ann's birthday gift, which was supposed to be in the letter. Our team in Thailand have canceled this letter, but will send a new one with the photo attached.
- 4 Posts
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Thanks Mackenzie for the reply. Good to know. I've been checking the letter daily to see if it has been translated.
Christina, Employee
- 1376 Posts
- 301 Reply Likes
Melvin, thank you for your patience! I hope you receive Ann's updated letter soon!
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