Why can't I see my letter when I preview it?

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  • Updated 9 years ago
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I'm writing my child on the website and my text is gone when I try to preview my letter. Why?
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Shaina Moats

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Posted 9 years ago

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Shawn R.

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Hi Shaina,

I am so sorry that you are encountering this issue. Only some people see this glitch, but it is invariably caused by pasting from Microsoft Word. We are working on a fix for this, but for now, if you just type your letter (as opposed to pasting) into the tool it will solve this problem.

Thank you for your patience as we identify a resolution for this issue. Please let us know if there is anything else we may assist with.

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