Why do I not get updates on my child?

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  • Updated 7 years ago
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I have been with compassion for 4 years, and have only received 2 picture of My child! I have even called compassion to ask questions! I have been hung up on twice... And spoken too very rudely the other times. I just want to be kept updated on the child I m giving money to every month. I write her, and never get letters in return, I ask for pictures, never get them. I a, very discouraged with compassion..... I feel like they just take my money and give no account to the fact that I would like to know how my child is........
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Amber Deniz

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Posted 7 years ago

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Lizzie, Champion

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I am sorry you feel this way. Because hundreds (usually around 250) kids attend each Compassion center, they can only update pictures every one and a half to two years. It is such a big task.
Whenever I have called Compassion, they have been very helpful. I know of many people who have positive experiences with calling Compassion too.
I am very glad that you write to your child. Please know that your letters are an encouragement to her. Depending on how often you write you will get 2 (if you don't write) to six (if you write once a month) letters from your child each year. If you have not gotten a letter in six months, please call compassion again. They will look into it and see if a letter is on the way.
Please don't be discouraged. You are really helping your child. She is so blessed to have a sponsor who loves her.
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Compassion updates the child's photo every two years; therefore if you have sponsored for four years then you should have only received two.
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Shaina Moats

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Hey Amber! Don't be sad! It sounds like you have received some bad service, and that is definitely not what we want.
I tried to find your account, but was unable to. Please call or email us so we can take a look at your account and see what's going on. If it has been more than 6 months since you have heard from your child, we will contact our field staff right away to ask them to have her write a letter.
As Lizzie mentioned, we do only update children's information every two years formally. We rely on correspondence between you and your child to keep you informed in between the formal updates.

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