Why dont I hear from my child?

  • 1
  • Question
  • Updated 6 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: isolated issue, could be confusing

Its been many months. And I havent heard from our sponsored child, Helen in Ecuador. Could you tell us why letters dont come very often? We sent a special monetary and stickers as a birthday gift but never heard from her.
Photo of Becky Rohrback

Becky Rohrback

  • 3 Posts
  • 0 Reply Likes

Posted 6 years ago

  • 1
Photo of Denise Bailey

Denise Bailey

  • 199 Posts
  • 182 Reply Likes
Becky,  I am a fellow sponsor and it can be so  hard to wait for a letter!  How many months has it been?  At six months Compassion will send an inquiry as to if there is a problem.  If it isn't six months, you can call the 800 # and ask if you have a letter on the way.  They know if the country has scanned in a letter and it is on the way from the country office and they also know if the US office has scanned in a letter and it is or will be on its way to you very soon!  I hope you get a letter soon!!
Photo of Susan

Susan

  • 7386 Posts
  • 1594 Reply Likes
Becky, I'm so sorry that you have had to wait so long for a letter from your child. It looks like Helen wrote last in February. It is not normal to go more than six months without a letter, especially since you have written to her since then. I am sending an inquiry to our field office in Ecuador today to make sure everything is alright and encourage her to write another letter to you soon. 
Photo of Esmerelda Buccaneer

Esmerelda Buccaneer

  • 7 Posts
  • 2 Reply Likes
Susan, I apologize for crashing Becky's thread, but I am wondering if it's possible to do an inquiry for me, also?  I am sponsor 3100113-2 and I haven't heard from Euel for 6 months.  He was writing very regularly then just disappeared.  If it hasn't been long enough, I'd be grateful to know when the 6 month mark is.  Thanks in advance if you can help me!
(Edited)
Photo of Emily

Emily

  • 2650 Posts
  • 813 Reply Likes
Hi Esmerelda! I tried to look up your account and regrettably, this sponsor number belongs to someone under a different name that is the current correspondent for Euel. I did not see your name on the account as the correspondent or the financial sponsor and was unable to find another account for you. Are you possibly related to the correspondent for Euel and able to have them contact us directly to verify for security purposes?
(Edited)
Photo of Esmerelda Buccaneer

Esmerelda Buccaneer

  • 7 Posts
  • 2 Reply Likes
Hi, Emily, I talked to someone on the phone who has done an inquiry.  Thanks so much for your help. - Karen
(Edited)
Photo of Emily

Emily

  • 2650 Posts
  • 813 Reply Likes
Hi Karen! I apologize for the confusion as I was looking for your name that is listed as Esmerelda. I found your account and see that an inquiry was placed for Euel. We will be sure to check up on your boy and contact you when we receive a response! Thank you for your love and concern for him. 
(Edited)
Photo of Becky Rohrback

Becky Rohrback

  • 3 Posts
  • 0 Reply Likes
thank you Susan. I appreciate you looking into it for us.
Photo of Becky Rohrback

Becky Rohrback

  • 3 Posts
  • 0 Reply Likes
is there an update on this? I still havent heard from my child. Thank you.
Photo of Susan

Susan

  • 7386 Posts
  • 1594 Reply Likes
Becky, It typically takes about forty-five days to receive a response on inquiries like this one. However, I just received a response from Ecuador with regard to Helen. I am sending you an email with her most recent letter and the response from Ecuador. Please let me know if I can help in any other way. 

This conversation is no longer open for comments or replies.