Will online sent letters be saved with a copy in history?

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I have wrote a letter and sent few days ago, but do not see a copy of saved in history. I just started sponsoring in April, child has not send me the first letter yet. Do I need her to send me first and I recieve her letter that my sent letter I wrote recently will then shows in the history? Because I do want to review what I have sent. Between, I am using online website to write, not app.
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Hope Dove

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Posted 3 years ago

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Susan, Sponsor and Donor Relations, Social Media

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Hope, your letter will be sent but it was not processed via happy path. This means that the system is requiring a human to look at it and verify some things before it can be sent as opposed to being sent automatically. That said, you do not need to wait for your sponsored child to write to you before you write more letters. I am sure she would love to hear from you. It could take anywhere between a month to four months for her first letter to arrive. Please know that your sponsorship and investment in her means the world and you are already making a great difference in her life!
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Hope Dove

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I see. How about if there is anything wrong with the letters wrote, example contents not agreeable to the standard, will I be informed? And can I be sure none of my texts are changed, subtract or added in? What if the words I wrote the translator do not understand, will I be asked or he/she will just translate it as he/she thinks what it means?
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Susan, Sponsor and Donor Relations, Social Media

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Hope, we will always email you to notify you if we are unable to send anything that you tried to send to your child. As you know, we do screen the letters to be sure that they are appropriate for children and do not include your personal contact information. That said, we try to send as much as we can. If you have included something inappropriate, we will black that part out and send the rest of the letter if possible. We would also contact you to let you know that we blacked out part of the letter or we were unable to send all of what you had sent and why. 
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Steve

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The title of this post is also my question, but I don't see an answer.  Will online sent letters be saved with a copy in history?  I just started using the on-line system.  In the past I printed two copies of every letter and kept one for my self.  I have discovered that, with the on-line system, we don't see our letter after it is sent.  Will our text appear when the letter is translated and sent?  Is there a way to see what we sent?
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Hope Dove

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Hi, I have recieved emails from them. I am told that if the letters I sent, and I recieved an email copy of what I wrote, it means that the letters sent are saved in their system. And because of the online letter writing is still under fixing, it may not show a copy of it. However, recently my sent letters do show up in history, so are the previous sent letters. Hope this helps.
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Emily

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Hi Steve! Yes, your letter is saved in the history. Whenever you send a letter through the online letter writing system you will be able to view your sent letter and its content in your My Account under, 'My Letters' and then, 'Conversations.' You won't be able to view this letter until it's through translation, however.  

Also, you will immediately receive a confirmation email regarding this letter. At the bottom of this confirmation email, your written letter text is there. So you can immediately review the letter text you just sent, in your email confirmation. You can also save this email to have a duplicate copy of the letter you've sent on record :). So technically, you'll have two copies of your sent letter. 
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William Blair

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Hi Emily. There is a letter from Maricela that's been in waiting since March. Can you check on that for me? I know they are still working on the new letters system.
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Christina, Employee

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William, I'm so sorry it's taken this long for Maricela's letter to be processed :(. Currently, it is taking the standard 3 months for a letter to be processed. A letter could be processed quicker than this; however, there are steps during translation that could cause this to take longer. During translation there are also quality assurance checks. If there was an issue found, then the letter from her may have needed correction or a manual review. This would cause the letter to take longer than normal to be processed and delivered. We have also seen a big increase in the letters we're receiving (which is amazing) that is causing a delay. I know how hard it must be to see that there is a letter on it's way and not be able to read it yet. The letters from our children are like gold! Rest assured, this letter will make it to you, but it may take a bit longer. Thank you so much for your patience and understanding! 

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