Will you please let me know if you get my payment of 228 for my two sponsor children

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: old posts

Photo of Stephen

Stephen

  • 233 Posts
  • 42 Reply Likes
  • concerned and frustrated and waiting to hear you got it or see that it has been processed

Posted 2 years ago

  • 1
Photo of Susan

Susan, Sponsor and Donor Relations, Social Media

  • 7368 Posts
  • 1564 Reply Likes
Stephen, I am so sorry for the frustration and concern that the delay in processing is causing. I do not see your payment on your account yet. Regrettably, our processing department is currently very behind on all processing that does not go through the "happy path." This means that for anything that needs manual processing, it is taking between four and six weeks to be processed. If you sent a check, that would add up to two weeks to the processing time. We sincerely apologize for these delays at this time. Please rest assured that you are no where near having your children fall off your account and the children are still receiving the support. We always send the regular support even if we do not have the money in house. We understand that sometimes there are issues with payments, etc. and we never want the children to suffer as a result. 
(Edited)
Photo of Stephen

Stephen

  • 233 Posts
  • 42 Reply Likes
So how long will it take to process it and how far backlogged are they
Photo of Adam

Adam

  • 503 Posts
  • 565 Reply Likes
Stephen, your payment will take between four and six weeks to be processed. If you sent a check, that would add up to two weeks to the processing time.
Photo of Stephen

Stephen

  • 233 Posts
  • 42 Reply Likes
Thanks Adam for helping me God bless

This conversation is no longer open for comments or replies.