Wow!! What a red letter day March 31was! I received the digital copy of the letters from both of my kids. Hooray!!

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Wow!! What a red letter day March 31was! I received the digital copy of the letters from both of my kids. The introduction letter from Clara,and a second one from Edward. They both mentioned receiving a letter and gift along with what they got with the money. Hooray!! But the first page with the questions wasn't translated in Clara's letter, perhaps the translator felt that it was self explanatory, but I can't tell for sure what the answers are. Also I haven't yet received a hard copy of Edward's first letter. It would be much easier to read then it is on this small phone screen. I can't enlarge the image in the app so I can read it.
This is both praise and problem, and question . I received the paper copy of Clara's letter on 4/3. Which is great! Now that I can see it better, I can tell that the first page is indeed translated as much as necessary in the body of the letter. I also see that the date of the letter is 3/7/17. At the top it says it's her first letter, but should there be an introduction letter? Is the date when it was received in the translation office? Could someone please check whether there is a letter still stuck in the system some where? Also, i still haven't received a paper copy of either of Edwards letters. In his first letter, he asked for prayers for his dad who had surgery, in this letter, he asked for prayers for his mom who has surgery. I'm wondering if this is a translation problem, or if they are having so many problems. Would anyone have time to look into this for me so I can pray more intelligently? Thank you for your patience and kindness.
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Mr. & Mrs.Hughes

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Posted 2 years ago

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Susan, Sponsor and Donor Relations, Social Media

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Mr. & Mrs. Hughes, I am so sorry as it looks like we missed your question from over a month ago! I am also very sorry as I was unable to locate your account. Please let us know if you were able to reach us another way and if not please post Clara's number so we can check into her letters for you. 
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Mr. & Mrs.Hughes

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I wondered if you had missed the questions or if maybe they weren't good questions to ask. Clara's number is brq45400577. That 1letter is all I've gotten from her, but it seems like there should be a letter before it. Edward's number is niq20700466. I have received the paper copy of his second letter, but not the one of his first letter. I still am puzzled by both parents having surgery so close together, his father is not mentioned in his profile anymore, so I'm not sure if I should mention him in future letters or not. Thanks for checking with me.
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Shannon Massey, Employee

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Hi Mr. and Mrs. Hughes!

Thank you for providing us your child numbers to allow me to locate you account. First, I am so thankful to hear that you finally received your printed copy of the letter from Clara. I do apologize for the lengthy wait! Regrettably, this is the first and only letter written by her so far. However, this is indicated as the first letter at the top of the stationary, so I am confident that we did not miss one prior to this one. :)

Secondly, I apologize that you did not receive printed copies of your letters from Edward. I have resent these two letters and they should be on there way shortly! 

Please let us know if there is anything else that we may help you with! God bless!