Writing Letter Issue

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  • Updated 4 years ago
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Hi, I tried to write a letter to my sponsored child from the online app and it said that the writing server had been compromise. Then, I tried to write it from your online website after I logged in to my account and the writing letter tab took me to a page that could not be found. Are you having server problems at your end or is it updating.?
Photo of Marcela


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  • unsure

Posted 4 years ago

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Photo of Tammy


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I've been having similar issues since last night.
Photo of Katherine


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Hi Marcela and Tammy! We typically do updates on our website in the middle of the night when there are less people using it. We have been notified that if sponsors receive messages like the one you saw to just try again later. I'm sorry about the inconvenience! We are frequently trying to improve our online letter writing tool. Please let us know if this continues to happen. Thank you!

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