Writing letters on the app broken?

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Hey guys! I LOVE the app and I love writing Tigist every 3 or so days it's so amazing and we love sending her pictures! Well I had to delete the app for a few days due to lack of memory and today I redownloaded it and the only aspect of the app that won't work is the letter writing :(. Bummer. Is there anything specific going on and is she receiving my letters yet or is still traveling :) I recieved my first info page about her so cute but I couldn't understand the writing still I loved it! Is there anything else
In route if not obviously super understandable with all the traveling for these letters.
Thanks so much for all you do !
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tanya lewis

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Posted 4 years ago

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Teresa Dawn

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Today is the day they upgrade to the new system where we get our letters online from the kids!  It's down for everyone so I'm assuming they are doing the upgrade right now :)  It should be back soon :)
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Susan

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Hi Tanya! As Teresa mentioned, we were doing significant work on the website and app last night to create more functionality with the letter writing tool. As of today, are you still unable to use the letter writing tool on the app? Also, you mentioned not being able to understand the writing on Tigist's information page. Was this a letter from her? If so, we would be happy to get it re-translated for you. Please send us a scanned copy or photo of the letter to socialmedia@compassion.com and we will get it re-translated. I don't see any other letters other than the one that was sent at the end of February from Tigist. 
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tanya lewis

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Hey! I was able to write a letter but it's not letting me send it. I'll just wait a little while and try again :). Wow thank you so much for the option to get it retranslated
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Susan

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Tanya, let us know if it works for you. :) 
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Teresa Dawn

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@Susan, I just tried for the first time and I also am unable to send a letter still.  I can write it and add photos, but not send.  I also still cannot see the letter that I got an email about.  (I'm not complaining, I LOVE the new site, I just want to be sure you guys are aware so that it can be fixed :) )
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tanya lewis

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It did ! :)! Thank you
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Susan

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Teresa, could you give me an update on your situation? As of today, are you still unable to send a letter?
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Susan

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Teresa, last I had heard we were still working on a fix for the issue you mentioned but I'm working on an update. Please do let me know if it begins working for you. 
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Teresa Dawn

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Thanks Susan! I emailed you earlier but you can ignore it as I saw your update now :) Currently I am both unable to send a letter and unable to view the letter I received in my email from Guguloth. 
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Emily

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Oops, Teresa! I just responded to the email that you sent to Susan last night before I saw this :). But thank you for your most recent update. This is still something we're working on! I haven't received an update yet as there are several issues they're diligently working to fix. But I do want to encourage you that we have a specific team set aside whose only task right now is to work on fixing these glitches so our hope is that you'll start to see improvements continue over the next several days! Thanks for your patience :).
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Teresa Dawn

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Haha no worries Emily:) I did answer your email too :) Sounds good!  I don't mind waiting at all, it's a huge job I'm sure, I just wanted to make sure they were aware. 

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