Wrong Child

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I am a little confused, I thought I was sponsoring Mukandayisenga Sophie (RW074200094 - Source Code 569954). My first receipt emailed to me has her name, however the email sent to me today with my sponsorship number shows a different child, Umuruta Grace. PLEASE HELP.
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Genesis Arias

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Posted 2 years ago

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Genesis Arias

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I received this child at a compassion experience event and my payment was made within the 5 day deadline, therefore I am unsure what the issue may be. 

Thank you.
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Susan, Sponsor and Donor Relations, Social Media

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Genesis, I am regrettably not sure exactly what happened, but it looks like someone at the same event you were at also sponsored Mukandayisenga. This other sponsor happened to get their information in before you, and this is why we assigned another child from Rwanda to consider sponsoring. I am so sorry for this error and mix-up. Please let us know if you would like to continue to sponsor this new child or if you would like to select another child to sponsor yourself.
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Genesis Arias

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Hello thank you for the reply. Glad to hear Mukandayisenga got sponsored. We will keep sponsoring Grace (Umuruta).
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Christina, Employee

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Hi Genesis! Thank you so much for choosing to keep sweet Grace! Your support and encouraging letters will greatly impact her life!

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