Wrong child

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  • Problem
  • Updated 3 months ago
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Hello I just recently signed up to sponsor an older boy from Tanzania. His name is Emilison Kaanankira Mbise. Child ID #TZ020900266
I just received an email confirming that we signed up with a total different name and ID. Could someone get this corrected please. I really wish we could sponsor more than one but we're unable at the moment. But I'd like to get this corrected, we would like to sponsor Emilison if that's okay. Let me know please. And God bless you for doing such and amazing work.
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Maria Gomez

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  • concerned

Posted 3 months ago

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Sierra, Employee

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Hello Maria, Thank you for reaching out to us. I'm so sorry for this mix-up on our end. According to our records, by the time we received your packet back with your request to sponsor Emilison, he had already been picked up by another sponsor, which meant he was no longer available. We then assigned your sponsorship to another child, Musa. If you want to continue sponsorship Musa, that's wonderful; if not, then we can release him from your account. Please let us know! Thank you for your kind words.
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Maria Gomez

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Hello Sierra, okay if that is the case then yes we would love to sponsor Musa instead. I just didn't want Emilison to not have a sponsor. Thanks so much for getting back to me so quickly. Have a blessed day.
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Christina, Employee

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Maria, I am so sorry that Emilison was no longer available, but the good news is that he does indeed have a sponsor :). Thank you so much for your willingness to sponsor Musa instead! Please let us know if you have any additional questions or concerns. Have a blessed day! 

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