Wrong number of days since last letter

  • 1
  • Problem
  • Updated 10 months ago
  • In Progress
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: case closed

When I log in it tells me that it’s been 292 days since I last sent letter, yet I’ve sent 2 in the month of Dec. I just want to make sure she has received them. They are shown in history.
Photo of Callie Selvius

Callie Selvius

  • 2 Posts
  • 0 Reply Likes

Posted 10 months ago

  • 1
Photo of Susan

Susan, Sponsor and Donor Relations, Social Media

  • 7368 Posts
  • 1564 Reply Likes
Callie, I am showing that you sent two letters in December as you mentioned. I think there may be an issue with our last letter counter that I would like to report to our technical team for troubleshooting. What type of device are you on and what operating system are you using (Android or iOS)? Thanks for letting us know about this issue! 
Photo of Callie Selvius

Callie Selvius

  • 2 Posts
  • 0 Reply Likes
iPhone 6plus. iOS. ☺️ Let me know if you need anymore info!! Thanks!!
Photo of Susan

Susan, Sponsor and Donor Relations, Social Media

  • 7368 Posts
  • 1564 Reply Likes
Thanks, Callie! I have reported this to our technical team and hopefully we can get it corrected soon. Thanks again for letting us know!

This conversation is no longer open for comments or replies.