Wrong photo of my child

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  • Updated 3 months ago
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Hello, 

I received an updated photo of my sponsored child in the mail, however, it clearly is not her (different bone structure and facial features). I did chat online with someone from Compassion who put in an inquiry about this. Today I received the "correct" photo in the mail, however, I am concerned that it still may be incorrect. Can you please look into this? I've attached a photo of the photos I have received. The top two are (I believe) correct. The bottom two are the most recent ones I received. Her name is Iradukunda Antionette, child # RW073100210. Thank you.

Rebecca Jones

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Rebecca Jones

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Posted 3 months ago

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Shannon Massey, Employee

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Hi Rebecca, 
I am so sorry that you feel like these pictures may not all be your child and it is causing some concern for you. I do agree with you that the first photo we sent in the inquiry for was incorrect and our staff even sent us a response thanking us for noticing they had uploaded the incorrect photo. However, I do believe that the two newest photos are correct and do match. If you see in the future that you continue to get photos that look incorrect, please do let us know and we are always happy to look further into it for you. However, at this time I think they just look a little different because of the lighting and backgrounds. Thank you for understanding! 
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Rebecca Jones

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Hello, I really think the most recent photo (bottom right) doesn't look like her! I understand lighting and backgrounds but these girls have totally different skin tones, jaw lines, ears... I'm considering stopping my sponsorship due to this. I don't know how to be sure my funds are actually going to the child I believe that I'm sponsoring.
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Sarah, Sponsor and Donor Relations, Social Media

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Hey Rebecca! I am emailing you with more information and all of the photos we have on file this morning.

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