Wrong picture

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  • Problem
  • Updated 2 years ago
  • Solved
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Hi. I have been sponsoring "Richar", a boy, for the last 2 years, but the most recent picture (supposedly of "Richar") loaded to my account is a picture of a girl. Would you please investigate? Thank you.
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dawnfeenstra

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Posted 2 years ago

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KristenH, Champion

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Oh no! That happens sometimes. With so many kids sometimes a childs number gets mixed up or pictures get put in wrong. Someone who works at Compassion will be able to help you with this though, so thanks for bringing it to their attention. 
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Christina, Employee

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Hi Dawn! I'm so sorry that Richar's new photo update is not the correct picture :(. I have compared Richar's previous picture with the updated one, and I agree that this new picture is definitely not your sweet boy. As Kristen said, sometimes these mistakes happen, and I'm so sorry for this mix-up. To have this issue corrected, I will send an inquiry to our field office in Bolivia. Regrettably, we are in the process of transitioning to a new system, and I am currently not able to send an inquiry for this issue for the next few weeks. Therefore, it will take a couple of weeks for me to send this inquiry for you. I have notated your account and will send this inquiry as soon as our system transition is completed. Please know that it may take 6-8 weeks for us to hear back from the field office. We will be in contact with you as soon as we receive a response. I sincerely apologize for any inconveniences this may cause and thank you so much for your patience.
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heather o

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Christ-nerline's (HA081500281) picture update was confused when uploaded several months ago. At that time system upgrades were in progress so it could not be changed. Can someone look into getting her new picture for me? Thanks so much and God bless!
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Susan, Sponsor and Donor Relations, Social Media

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Heather, thank you so much for letting us know! It looks like Christ-nerline's photo was updated again in February and it appears correct to me. I am emailing the new photo to you. I did notice that the photo that was uploaded in November was a photo of a boy which was definitely incorrect. That said, it looks like they found the error and corrected it. :) 
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heather o

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Thanks, Susan! She has grown so much and I love her sweet smile! Blessings!

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