Wrong Sponsor Child

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  • Updated 2 years ago
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Hi,  I got the email and was told that my sponsor child is Nandutu Grace (sponsor ID: 07984236). But i thought my sponsor child was Mujurizi Anita, child number UG071400775. Can you please confirm? I mailed the card with my info and payment method. Thanks.

Kayan Dufresne
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Kayan Dufresne

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Posted 2 years ago

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Sarah, Official Rep

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Hi Kayan! I sincerely apologize for the confusion! Regrettably, we did not receive the sponsor form from the event you picked Mujurizi's packet up in time. The packets are active for a certain amount of time and we have to receive the packets before the expiration date listed on the packet. If we don't, the child becomes available to other sponsors or to another event and we must honor that. I am so sorry, but Mujurizi's packet didn't get returned to us in time and she was put on hold for another event before we received your packet. When this happens, we try to find a child with similar characteristics because we feel that sponsors usually pick children with specific characteristics for a reason. We placed Nandutu on your account as most sponsors that this happens to still want to sponsor even when the original child they chose is no longer available. If you would rather not sponsor Nandutu, please do let me know so that I can place her back up for sponsorship as soon as possible. Otherwise, you are free to start writing to her to introduce yourself to her as her sponsor!

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