Wrong Sponsor Child

  • 1
  • Problem
  • Updated 11 months ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: case resolved

Hi,  I got the email and was told that my sponsor child is Nandutu Grace (sponsor ID: 07984236). But i thought my sponsor child was Mujurizi Anita, child number UG071400775. Can you please confirm? I mailed the card with my info and payment method. Thanks.

Kayan Dufresne
Photo of Kayan Dufresne

Kayan Dufresne

  • 1 Post
  • 0 Reply Likes

Posted 11 months ago

  • 1
Photo of Sarah

Sarah, Sponsor and Donor Relations, Social Media

  • 4930 Posts
  • 1088 Reply Likes
Hi Kayan! I sincerely apologize for the confusion! Regrettably, we did not receive the sponsor form from the event you picked Mujurizi's packet up in time. The packets are active for a certain amount of time and we have to receive the packets before the expiration date listed on the packet. If we don't, the child becomes available to other sponsors or to another event and we must honor that. I am so sorry, but Mujurizi's packet didn't get returned to us in time and she was put on hold for another event before we received your packet. When this happens, we try to find a child with similar characteristics because we feel that sponsors usually pick children with specific characteristics for a reason. We placed Nandutu on your account as most sponsors that this happens to still want to sponsor even when the original child they chose is no longer available. If you would rather not sponsor Nandutu, please do let me know so that I can place her back up for sponsorship as soon as possible. Otherwise, you are free to start writing to her to introduce yourself to her as her sponsor!

This conversation is no longer open for comments or replies.