x by letter written from child

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  • Updated 8 months ago
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An x is showing for March 6th letter written by the child. If there was a letter I want to make sure we can read it.
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Joshua Michelle Long

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Posted 8 months ago

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Beth Luebke, Champion

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I’ve had this happen too. If you get an emailed letter, you might be able to read it. It sounds like a problem on their side, but it has usually been corrected within the week. I’d suggest an email to them or a phone call. Hope you can read it soon!!! I’m a fellow sponsor and am so glad you take the time to write and encourage your sponsored child.
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Joshua! This specific letter from your child is still going through the translation process. Once it has finished processing, you will be able to read it on your account and the x will have disappeared. I am so sorry for the confusion, but I hope you see the letter finish processing soon!
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Joshua Michelle Long

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THank you!!

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