x on new and old letters on app

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  • Updated 11 months ago
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Hi there! I have a question about letters on the app. Mine appear, however the majority of one of my correspondant child’s letters say NEW, but have an X and I can’t open them. Anything I should try or is it just a technical thing?

Thanks again in advance, Alyson
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alyson

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Posted 11 months ago

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Grace

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Hi Alyson,

The x means the letter from your child is in translation.
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alyson

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Thank you Grace. Some are years old though. Does it mean in translation to the app?
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Grace

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Hi Alyson,

Even though the letter is old, compassion recently switched to a new system. I think they’re trying to push the old letters through the system on the app.

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